Refund policy
You have 14 days upon receipt of your order to return your item (s), or to exchange them for a different size of the same item (s).
Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for refund, and we will need to send it back to you.
If returning footwear, please use an outer packaging to protect the shoe box. It is part of the product, so any damage to the shoe box may result in the return being refused.
We provide two methods to return your items back to us. You can pick the one you prefer when you forward your return or exchange request.
1. Automatic method:once you send your exchange request at yoshihandmadestore@gmail.com, we will arrange the pickup of your parcel wherever you wish. You will need to pack the items in their original box (or any rigid or soft carton box), stick the shipping label (we will provide it) on the box and wait for the courier. Before collecting your parcel, the courier will get in touch to confirm the pick up time.
2. Own method:once you open your return or exchange request, you will take care of shipping your items back to us, picking the courier and shipping service you prefer - we recommend to use a trackable shipping service. Below is our shipping address for returns:
Alessio Bianchi
Yoshi Handmade
Viale Sant'Eufemia n. 39 - 25135 Brescia (BS)
Returns are not free; if you pick your own method to send your items back to us, you will choose the shipping service you prefer. If you pick our automatic method, we will deduct the return shipping costs from your refund
When returning items from outside the eu, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them.
Please note that we will deduct any eventual import duties related to your return from your refund. For exchanges, we will ask you to provide your payment before sending out your new size.
We usually take care of refunds within 7 business days upon receipt, and you will receive an email update as soon as we process your return. We issue refunds are through the same payment method you used for your order.
Paypal refunds will appear immediately on your account. Credit card refunds may take up to 12 business days before showing up, due to varying processing times among payment providers.
Please note that shipping costs are not refunded. This applies both to the original shipping costs and to the return shipping costs (if you choose our automatic method).
Please note that if you are based outside the eu, you could incur import duties when returning your item to get a new size. Customers must take charge of any eventual import duties, and we will send you a payment request for them. Once you have provided your payment, we will process your exchange.
We allow returns of exchanged items, and they work the same way as standard returns. You have 14 days upon receipt of your new order to return your items or to exchange them for a different size of the same items. In case of return, we will deduct the original shipping costs - if any - from your refund, as well as the return shipping costs if you pick our automatic method.
Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for refund, and we will need to send it back to you.
If returning footwear, please use an outer packaging to protect the shoe box. It is part of the product, so any damage to the shoe box may result in the return being refused.
We provide two methods to return your items back to us. You can pick the one you prefer when you forward your return or exchange request.
1. Automatic method:once you send your exchange request at yoshihandmadestore@gmail.com, we will arrange the pickup of your parcel wherever you wish. You will need to pack the items in their original box (or any rigid or soft carton box), stick the shipping label (we will provide it) on the box and wait for the courier. Before collecting your parcel, the courier will get in touch to confirm the pick up time.
2. Own method:once you open your return or exchange request, you will take care of shipping your items back to us, picking the courier and shipping service you prefer - we recommend to use a trackable shipping service. Below is our shipping address for returns:
Alessio Bianchi
Yoshi Handmade
Viale Sant'Eufemia n. 39 - 25135 Brescia (BS)
Returns are not free; if you pick your own method to send your items back to us, you will choose the shipping service you prefer. If you pick our automatic method, we will deduct the return shipping costs from your refund
When returning items from outside the eu, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them.
Please note that we will deduct any eventual import duties related to your return from your refund. For exchanges, we will ask you to provide your payment before sending out your new size.
We usually take care of refunds within 7 business days upon receipt, and you will receive an email update as soon as we process your return. We issue refunds are through the same payment method you used for your order.
Paypal refunds will appear immediately on your account. Credit card refunds may take up to 12 business days before showing up, due to varying processing times among payment providers.
Please note that shipping costs are not refunded. This applies both to the original shipping costs and to the return shipping costs (if you choose our automatic method).
Please note that if you are based outside the eu, you could incur import duties when returning your item to get a new size. Customers must take charge of any eventual import duties, and we will send you a payment request for them. Once you have provided your payment, we will process your exchange.
We allow returns of exchanged items, and they work the same way as standard returns. You have 14 days upon receipt of your new order to return your items or to exchange them for a different size of the same items. In case of return, we will deduct the original shipping costs - if any - from your refund, as well as the return shipping costs if you pick our automatic method.